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Terms & Conditions

Terms & Conditions

It is important that you read and understand our Terms & Conditions before submitting an order as you are entering into a contract with Paintman Panels and you will be bound by the terms herein.

*Please be aware, due to stock shortages, we can only hold an unpaid order for 5 working days, once 5 working days have passed, the panels will be added back to stock.* 

You can contact us from 8am to 4pm weekdays on 0044 (0)1777 710100 or by email sales@paintman.co.uk

PRICES

Paintman Panels is VAT registered in the UK, the VAT registration number is 260835993. We make every effort to keep the prices up to date but we reserve the right to change prices at any time without notice. It may be that prices are incorrectly quoted or changed due to external circumstances. We have no statutory obligation to sell goods at the price quoted if that price is incorrect.

DELIVERY

Orders are always shipped at the earliest opportunity. If an item is not in stock, it may be necessary to order that item before it can be dispatched. This may cause a delay in delivery. If this happens we will contact you. In the unlikely event of us not being able to supply, for whatever reason, we will refund payment as soon as we know of the non supply. We aim to dispatch all on line orders placed before 11:00am within the next working day. In some cases this may not be possible due to nil-stocks, or the office being closed for holidays. You will however be notified using email. It is incumbent on the customer to be ready to receive their order when the courier arrives.

Currently because of shipping restrictions we can only dispatch parcels to certain areas of the United Kingdom and Europe. As we do not deliver to all areas, please enquire to shipping@paintman.co.uk to confirm we can ship to your post code and country.

All carriage charges are based on either actual weight or volumetric weight. The charges are based on total consignment weight and individual boxes.

MAINLAND DELIVERY

You should receive your consignment by the end of the next 48 hours following dispatch for mainland UK. If you live in the Highlands region of Scotland it can take up to 5 days longer, dependent on your location.

You may ask us to arrange with the carrier to leave the consignment in a safe place.  If this option is taken, the liability for the security of the consignment falls with the customer.  Paintman Panels will not be responsible for any losses or damage howsoever caused. Please contact us before dispatch or leave an order note with specific instructions so we can declare this to the carrier.

These conditions are totally dependent on the carrier and we take no responsibility for circumstances beyond our control.

UK OFFSHORE AND NORTHERN IRELAND DELIVERY

This includes most UK postcodes not on the UK mainland (e.g. Isle of Wight, Isle of Man and Scottish Islands). Surcharges are applicable to all areas.

EUROPEAN (EC) DELIVERY

Important Statement to European customers

Following the UK’s exit from the EU, we no longer charge UK VAT on sales to EU customers.  Our shippers deal with customs clearance and a commercial invoice will be included with your order.  You will receive notification from the carrier of any VAT or Duty levied by the destination country, this will need to be paid prior to delivery.  These charges are not included in the shipping price and are payable by the customer.  If for any reason the fees are not paid and goods returned, the customer will be liable for all shipping costs. EU Businesses will need to provide an EORI No.

We can ship to most European Destinations excluding some remote postcodes within destination countries.

Due to the changes which have occurred through Brexit and the IOSS system imposed by the EU on the 1 July 2021 we are unable to ship consignments of below £150.00 to EU countries under the IOSS regulations due to Paintman Paint Ltd not being registered in an EU country.

Please contact us to enquire about delivery to any other destinations.

All prices quoted do not include import duties and other taxes where applicable.

USA & CANADA

It is possible to USA and Canada.

Paintman Paint Ltd is not responsible for any taxes or charges the customer may receive once the consignment has arrived in the destination country.

REST OF WORLD

It is possible to Rest of World destinations.

Paintman Paint Ltd is not responsible for any taxes or charges the customer may receive once the consignment has arrived in the destination country.

PAYMENT

We accept payment by most major credit, debit cards through Paypal. We do not accept AMEX.  Payments in currencies other than GDP will incur an additional charge.  All payments should be made in GBP. (£)

Invoices will be provided when the order is shipped. If incorrect payment details are supplied we may contact you to ascertain the proper details. We reserve the right to refuse acceptance of payment details if we think they are being used fraudulently.

RETURNS POLICY

You are free to return unused goods for a period of 14 days after delivery. Circumstances will dictate whether a full refund or an exchange is appropriate. Goods that have been used cannot be returned unless a warranty claim is submitted.

Warranty claims for faulty goods will be dealt with through us but the manufacturer may wish to make an assessment and decide on the proper course of action.

All goods should be returned packed to the same standard as when received, to avoid damage in transit and be returned in a re-saleable condition.

ORDER CANCELLATIONS

Orders cannot be cancelled once processed unless there is an exceptional circumstance. Please contact us ASAP by telephone: 01777 710100, so we can do our best to assist you in these circumstances.

In no circumstances can orders be cancelled after it has been dispatched or while it is in transit, but must be treated as a return. In this eventuality a refund will be provided when the goods are returned to us.

ORDER RETURNS

The vast majority of returns fall into one of four categories, each of which must be treated in a slightly different manner:

Unwanted or Unsuitable Goods

You are free to return unwanted goods in a new and unused condition for 14 days after delivery.  A 15% re-stock fee on goods will apply in all cases, original carriage costs will not be re-imbursed.  You will be entitled to your choice of an exchange* or a full refund of the cost of the goods via the original payment method. The customer is responsible for the cost of returns carriage for unwanted goods. We cannot accept responsibility for goods in returns transit and so we recommend that you use an insured method. If the goods are a non-stock special order, they are non returnable.

*Please read our Exchange Procedure.

Damaged or Defective Goods

It is the customer responsibility to return defective goods in a new and unused condition within 14 days after delivery. You will be entitled to your choice of an exchange* or a full refund by the original payment method. Paintman Panels will refund the cost of returns carriage for defective goods.  Please note that the warranty given by both Paintman Panels and the manufacturers of our products only extends to parts. Labour charges and other costs are not covered.  If the problem is found not to be a manufacturer defect, the claim will be dealt with in the same way as ‘Unwanted or Unsuitable Goods’.

Carrier damaged goods can only be accepted for return if the goods were signed for as ‘damaged’ from the carrier.

*Please read our Exchange Procedure.

Incorrect Goods Despatched

Occasionally the wrong item is sent to a customer. You are free to return these goods in a new and unused condition for 14 days after delivery. You will be entitled to your choice of an exchange* for the correct item or a full refund. If you have been incorrectly charged, we will correct the discrepancy. Paintman Panels will meet the cost of returns postage for incorrectly despatched goods. We can arrange for a courier pickup of the goods or we can refund your postage expenses (within reasonable limits) upon return delivery.

*Please read our Exchange Procedure.

EXCHANGE PROCEDURE

All goods must be returned to us in a new and unused condition unless a damaged claim is being made. We reserve the right to refuse returned goods if necessary. All exchanges must happen within 14 days after delivery.

If you are returning goods for an exchange you would normally have to wait for the goods to arrive with us and be inspected before a replacement is dispatched. However, we recognise that sometimes an exchange must be made quickly. In order to send out a replacement immediately, we must take payment for the replacement. As soon as the return arrives we will give you a refund of that cost.

We will not exchange goods in the following circumstances:

IMAGES

We make every effort to ensure that the product images we use are accurate and up to date. All product images are either owned by Paintman Paint Ltd or are used with the permission of the originator and remain the copyright of the originator. Unauthorised use of images owned by Paintman Paint Ltd will be taken very seriously. Colours may vary from illustrated, this could be due to your screen settings and not the product illustrated.

PRODUCT INFORMATION AND DESCRIPTIONS

We make every effort to ensure that the product information we use is accurate and up to date. All product descriptions are used with the permission of the originator and remain the copyright of the originator.

COMPLAINTS

We take the satisfaction of our customers very seriously. If you feel you have received substandard information or services from us we would like to hear about it so that we can prevent the same thing from happening again. We will make every effort to rectify genuine problems as expediently as possible. Complaints can be made either by phone on 0044 (0)1777 710100 or by email sales@paintman.co.uk.

COOKIE LAW

This site is proud of its customer relationship. We have no requirement to leave cookie’s on your system for analytical purposes, our mission is to present you with a real time shop that is totally self contained, this company is only interested in customer satisfaction and will not contact you unsolicited or through cookie analysis. Any cookies used are there to assist the pleasure of your shopping experience. (e.g. allowing the online shop to remember what items are in your trolley). For any specific enquiry please contact us by email sales@paintman.co.uk.

PRIVACY POLICY

www.paintmanpanels.co.uk/privacy-policy-paintman-panels/